Customer Experience Associate, Prediction Markets
Core
First-line support for Prediction Markets (event contracts), helping customers understand pricing, trading, and settlement while resolving account and transaction issues.
Role type
Customer Experience Associate (Fintech Support)
Builds
Support procedures and knowledge base for a new trading product
Domain
Fintech / Prediction Markets
Deliverable
client delivery
Required skills
Customer support experience, financial concept explanation, issue resolution, calm under pressure, tool proficiency
Preferred skills
Series 3 license, fintech/brokerage/crypto/trading background
Technologies
CRM, case management tools
Responsibilities
Respond to customer questions via chat, email, and phone; Explain event contracts in plain language; Resolve account and trading issues; Stay calm during live-event spikes; Collaborate on escalations and feedback
Seniority
Junior to Mid-level, hands-on IC