Senior AI Support & Enablement Engineer
Core
Build, configure, and maintain enterprise AI platform integrations, control-plane guardrails, and provide L2/L3 technical support and user enablement for AI tools.
Role type
Senior IC AI Platform & Support Engineer
Builds
Enterprise AI connectors, identity integrations (SSO/SCIM/RBAC), control-plane guardrails, and support runbooks.
Domain
Financial Services / Enterprise AI Infrastructure
Required skills
Enterprise integration engineering, Identity & Access Management (SSO/SCIM/RBAC), API gateway management, AI platform administration, Control-plane guardrail design, Observability pipelines, Technical documentation, L2/L3 support triage
Preferred skills
Financial services experience, Regulated industry experience
Technologies
Microsoft Graph, Apigee, MCP, Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, ServiceNow, Salesforce
Responsibilities
Build and maintain enterprise AI connectors and integration points; Implement and operate Control Plane guardrails for agentic capabilities; Serve as L2/L3 technical support for platform defects; Provide Tier 1–2 AI support and maintain knowledge bases; Deliver user enablement and training; Support Labs/App Dev on Build-Operate-Transfer (BOT) handoffs; Execute provisioning and entitlement hygiene.
Seniority
Senior, hands-on IC