Lead, AI Support & Enablement Engineer
Core
Own technical build-out and operation of enterprise AI platform integrations, lead AI support and enablement functions, and serve as L3/L4 escalation for platform defects.
Role type
Senior IC platform engineering lead (AI integrations & support)
Builds
Enterprise AI connectors, identity integrations, control-plane guardrails, and support enablement frameworks
Domain
Financial services / Enterprise AI Platform Engineering
Required skills
Enterprise integration engineering, Identity & Access Management (SSO/SCIM/RBAC), AI platform administration, Control-plane guardrail design, L3/L4 technical escalation, Stakeholder relationship management, Observability pipelines, Vendor risk evaluation
Preferred skills
Financial services experience, Regulated industry experience
Technologies
Microsoft Graph, Apigee, MCP, Microsoft 365 Copilot, Anthropic Claude, ServiceNow, Salesforce, SAML, OIDC, Microsoft Graph
Responsibilities
Design and maintain enterprise AI connectors and integration points; Implement and operate Control Plane guardrails for agentic/autonomous capabilities; Serve as L3/L4 technical escalation for platform defects; Lead the AI support model including triage and SLAs; Lead user enablement and adoption guidance; Own relationship management with high-touch business groups; Partner on Build-Operate-Transfer (BOT) handoffs; Manage provisioning and entitlement hygiene; Maintain logging and observability pipelines; Evaluate vendor feature requests for technical risk.
Seniority
Senior, hands-on IC with leadership responsibilities