[쿠팡로지스틱스서비스] 물류 운영 분석가 (Quickflex CX)
Core
Analyze customer experience and operational issues in the last-mile delivery journey using data to identify root causes and propose solutions for stable delivery quality.
Role type
Senior data analyst (logistics operations)
Builds
Operational process improvements and delivery quality enhancements for Coupang's last-mile delivery network
Domain
Logistics / Last-mile delivery / E-commerce
Deliverable
dashboards & analysis
Required skills
SQL, data analysis, root cause analysis, process improvement, cross-functional collaboration, reporting
Preferred skills
Python, logistics data analysis, KPI management, AI/ML application
Technologies
SQL, Python, automation tools
Responsibilities
Analyze CX and operational issues in delivery and collection processes using data. Extract and analyze key operational metrics and quality issues using SQL. Automate repetitive data processing, validation, and reporting tasks. Support operational process and policy improvements based on analysis results. Collaborate with related organizations on key operational projects.
Seniority
Mid-Senior, hands-on IC
