Head: Driver Experience and Future of Work
Core
Group steward of the experience, working conditions, voice, and wellbeing of independent delivery drivers across the Takealot Group ecosystem, translating driver evidence into systemic improvements.
Role type
Senior strategy & public policy leader (future of work)
Builds
Group-wide driver experience strategy, governance mechanisms, evidence base on driver economics, and policy recommendations.
Domain
Logistics, e-commerce, platform-enabled work, South African labour market
Required skills
Strategic planning, stakeholder mapping, social dialogue, data interpretation, executive dashboarding, policy analysis, grievance design, financial inclusion, safety strategy, cross-functional influence
Preferred skills
Postgraduate qualification, experience in e-commerce/logistics/last-mile delivery, knowledge of South African regulatory environment, experience with gig economy models
Technologies
None stated
Responsibilities
Develop Group-wide Driver Experience strategy; Build structured architecture for driver voice; Own monthly Driver Wellbeing Forum; Build authoritative evidence base on driver economics; Establish principles for transparency and fairness; Develop strategy for wellbeing and social protection; Lead driver-safety agenda; Partner on economic mobility; Champion driver-centred culture; Translate evidence into public policy recommendations; Drive systemic improvements without direct line authority
Seniority
Senior, hands-on IC with executive governance
