Web Integrations Support Engineer

United StatesRemoteFull-time$90k–$110k2026-10-23 → 2026-11-10

Remote · from United States

Core

Support enterprise customers in integrating Smartling's GDN (web proxy) translation solution, ensuring sustainable and scalable integrations as customer sites evolve.

Role type

Senior IC web integrations support engineer

Builds

Customer web integrations using Smartling's GDN solution

Domain

SaaS / Translation / Web Technologies

Deliverable

production ML models

Required skills

HTTP, HTML, CSS, JavaScript, REST APIs, browser DevTools, network debugging, proxies, CDNs, web servers, DNS/TLS, caching, web security, regular expressions, scripting (JavaScript/Python/Bash), log analysis

Preferred skills

modern front-end frameworks (React/Next.js/Vue), CMS platforms (AEM/Sitecore/WordPress/Contentful), Nginx configuration, SEO fundamentals, translation/localization/internationalization

Technologies

GDN, Quickwit, Grafana, Kibana, Splunk, Nginx, React, Next.js, Vue, AEM, Sitecore, WordPress, Contentful

Responsibilities

Own customer tickets end-to-end with root-cause analysis; run troubleshooting sessions with customer engineering teams; escalate issues to product engineering with reproduction steps; build scripts and tooling for diagnosis; make changes to live production configuration with testing and rollback plans; diagnose issues from logs and request traces

Seniority

Mid-level, hands-on IC

About Smartling

Smartling is seeking a French-speaking Business Development Representative for a remote, work-from-home position based in Ireland. Smartling’s Business Development team is a group of highly motivated sales professionals whose focus is to source and engage with high-potential prospects. As the first point of contact with potential customers, you will qualify active buying interest and be a critical part of the bridge between marketing and sales to ensure new customer acquisition is consistent, high-quality, and frictionless. 