Regional Manager, Social Media Operations
Core
Lead Agoda's social care and online reputation operations across markets, sites, and vendor partners to deliver consistent customer experience and protect brand reputation.
Role type
Senior leadership, regional manager for social media operations
Builds
Scalable social care operations, online reputation management frameworks, and crisis response capabilities
Domain
Travel technology, social media operations, customer experience
Required skills
Strategic thinking, operational execution, stakeholder management, team leadership, data analysis, social media tool proficiency, SQL
Preferred skills
Process improvement methodologies (Six Sigma, Lean), experimentation mindset, experience in regulated/high-growth markets
Technologies
Sprinklr, Sprout Social, Meltwater, SQL
Responsibilities
Set strategic direction and operating standards for global social media operations; establish online reputation management frameworks; own and report core social operations KPIs; define operating model across capacity, language coverage, and vendor strategy; coordinate cross-functional crisis response; lead and develop team managers and talent pipelines; drive organizational engagement and performance management.
Seniority
Senior, hands-on IC with leadership scope
