Tax Resolution Advocate
Core
Resolve payroll tax notices and discrepancies for small business owners by researching tax laws and communicating with government agencies.
Role type
Junior IC tax resolution specialist (customer support)
Builds
Customer support interactions and case documentation for payroll tax issues
Domain
Payroll, Tax & Compliance Services
Deliverable
client delivery
Required skills
Payroll experience, tax law research, communication, problem-solving, organization, time management, AI tool usage
Preferred skills
Notice resolution experience, cross-functional collaboration, process improvement
Technologies
AI tools
Responsibilities
Interact with customers via email/phone to simplify tax notice experiences, research and resolve payroll tax notices, communicate with government agencies, provide clear case documentation, manage daily queues of tax notices, participate in team meetings
Seniority
Mid-level, hands-on IC