Senior Machine Learning Engineer, CX
Core
Design and build AI-powered systems connecting Help Center, chatbots, and agent workflows to deliver secure, compliant, and scalable AI support for customers and human agents.
Role type
Senior IC machine learning engineer (multi-agent systems & LLMs)
Builds
Multi-agent platform for Coinbase chat, Help Center, and agent tooling surfaces
Domain
Fintech + Generative AI / Conversational AI
Deliverable
production ML models
Required skills
Large language models, deep learning architectures, multi-agent or LLM orchestration systems, Python, NLP, information retrieval, conversational AI, advanced statistical modeling
Preferred skills
System design, coding standards, evaluation frameworks, technical design documents, human-in-the-loop practices
Technologies
LangGraph, LangSmith, Google ADK, Vertex AI, AWS Bedrock, LibreChat, Gemini, Glean
Responsibilities
Architect and deploy multi-agent framework for agent assist and secure LLM-powered actions; Own end-to-end project execution for complex ML initiatives; Build and optimize AI-driven concierge chat and agent copilot experiences; Develop systems to detect and manage bad actors and adversarial inputs; Establish best practices for system design and mentoring team members
Seniority
Senior, hands-on IC
