Senior Manager, Fraud Operations (Banking)
Core
Lead the operational engine safeguarding Wealthsimple and its clients by overseeing a cross-functional organization of ~60 professionals across Cash & Banking, Investments & Crypto, and Identity & Onboarding pillars.
Role type
Senior Manager, Fraud Operations
Builds
Friction-right safeguards that stop fraudsters without stalling good clients, optimized workflows leveraging automation and AI tools.
Domain
Fintech, Banking, Fraud Operations
Required skills
Banking fraud investigations, complex queue mechanics, transaction payment rails (Real-Time Rail/RTR, EFTs, wires), capacity modeling, SLA management, backlog reduction, case resolution accuracy, QA frameworks, mentoring managers and team leads, data-driven insights, Advanced Excel/Sheets, SQL, Grafana.
Preferred skills
High-growth Fintech/challenger bank experience, FINTRAC requirements, Canadian banking risk standards, crypto fraud typologies, on-chain tracing tools, bilingual (French and English).
Technologies
Real-Time Rail/RTR, EFTs, wires, SQL, Grafana, AI tools
Responsibilities
Direct and scale multiple operational teams across three dedicated pillars; Lead a client-facing investigations function owning the client relationship from first contact to resolution; Own operational performance metrics including capacity modeling and SLA management; Leverage domain knowledge of banking payment rails to mitigate complex transaction and account-level fraud; Act as a critical partner to Product, Engineering, and Analytics teams to deflect fraud upstream; Implement optimized workflows leveraging automation and data-driven insights to reduce handle times.
Seniority
Senior Manager, hands-on leadership of ~60 professionals
