Program Manager (Intel)
Core
Design and deliver mission-critical customer success programs for Intel government customers using AI-Powered Process Automation.
Role type
Senior Program Manager (Government/Intel Community)
Builds
Enterprise-wide customer success programs, onboarding frameworks, adoption playbooks, and renewal strategies for Intel Community clients.
Domain
Government contracting / Intel Community / AI-Powered Process Automation
Required skills
Program management, cross-functional leadership, strategic roadmapping, data-driven KPI management, stakeholder influence, federal procurement knowledge, security clearance management
Preferred skills
PMP/CSM certifications, CRM (Salesforce) and customer success platform (Gainsight/Totango) proficiency, enterprise platform experience
Technologies
Appian Platform, Salesforce, Gainsight, Totango
Responsibilities
Architect and execute enterprise-wide customer success programs; lead large-scale cross-functional initiatives; partner with senior stakeholders to define strategic roadmaps; establish and monitor KPIs (NPS, churn, renewal rates, health scores).
Seniority
Senior, hands-on IC
