Customer Technical Architect
Core
Premier technical authority and trusted advisor for strategic enterprise accounts, ensuring clients design, integrate, scale, and monitor complex digital experiences across multi-cloud and AI-driven environments.
Role type
Senior Customer Technical Architect (Enterprise)
Builds
Trusted technical relationships, scalable observability architectures, and strategic advisory frameworks for Fortune 500/Global 2000 clients.
Domain
IT Infrastructure Management, Cloud Migrations, Agentic AI Observability, Internet Infrastructure
Deliverable
production ML models
Required skills
Enterprise cloud migration strategy, Agentic AI/LLM architecture, Internet infrastructure (BGP, DNS, TCP/IP), Multi-cloud (AWS, Azure, GCP), API design (REST, GraphQL), Python/Go/TypeScript scripting, Infrastructure-as-Code (Terraform, Ansible), Executive communication
Preferred skills
Model Context Protocol (MCP) expertise, Autonomous agent network design, AI telemetry tracking, Technical whitepaper authorship
Technologies
LogicMonitor, AWS, Azure, GCP, Kubernetes, Terraform, Ansible, ServiceNow, PagerDuty, Jira, Slack, Python, Bash, Go, JavaScript/TypeScript, REST, GraphQL, BGP, DNS, HTTP/3, SSL/TLS, CDN
Responsibilities
Conduct Executive Architecture Reviews and strategic planning sessions; Architect observability strategies for Agentic AI and autonomous agent networks; Guide enterprise clients through large-scale cloud migrations; Design end-to-end telemetry architectures for multi-cloud and edge environments; Deliver technical workshops and enablement sessions; Act as the voice of the customer to influence product roadmaps.
Seniority
Senior, hands-on IC with strategic advisory scope
