Customer Advocate, Vending Machine
Core
Customer-facing role managing the car vending machine pickup experience, handling paperwork, and assisting customers onsite.
Role type
frontline customer advocate (automotive retail)
Builds
the car vending machine pickup experience for customers
Domain
used automotive retail
Deliverable
product features
Required skills
customer service, physical labor (lifting 50lbs, loading/unloading), driving, notary public, state-specific vehicle license (CA/NV/TN/VA), DMV/title system access
Preferred skills
energetic, self-motivated
Technologies
customer tracking system, DMV/title and registration systems
Responsibilities
create a memorable pickup experience, complete customer paperwork, address customer questions and minor technical issues, drive safely and maintain a clean driving record, perform physical tasks like detailing and loading vehicles
Seniority
entry-level to junior, frontline IC