Senior RA Global Service Delivery Specialist
Core
Manage vendor service delivery, global governance, and quality control for Waymo's Remote Assistance operations to support the autonomous driving fleet.
Role type
Senior program management and operations specialist (vendor & regulatory)
Builds
Scaled and orchestrated deployment of the Waymo Driver via BPO vendor partners
Domain
Autonomous driving / Transportation / Regulatory compliance
Required skills
Program management, Vendor management, Regulatory compliance, Change management, Cross-functional alignment, Strategic decision-making, Operational standards drafting, Analytical problem-solving, Project management frameworks, Written and verbal communication
Preferred skills
Business Process Outsourcing (BPO) experience, Scaling offshore/multi-tier operations, Highly regulated industry experience, Continuous Improvement (CI), Operational process optimization
Technologies
None stated
Responsibilities
Manage Vendor Service Delivery & Enablement, Implement Global Governance & Quality Control, Support Strategic Decision-Making & Footprint Expansion, Partner Cross-Functionally, Serve as Regulatory & Process SME
Seniority
Senior, hands-on IC