Support Engineer

Office Based - London, UKFull-time2026-10-23 → 2026-11-10

On-site

Core

Provide end-to-end technical support for Linux/cloud systems, manage office IT infrastructure, and run live audio/video production for events and customer demos.

Role type

Senior Support Engineer (Linux/Cloud/AV)

Builds

Stable customer outcomes via code fixes, reliable office operations, and successful live event productions

Domain

Open source (Ubuntu), Cloud Infrastructure, Live Event Production

Required skills

Linux system administration, Cloud platforms (KVM, OpenStack, Kubernetes), Containerization (Docker, LXD, LXC), Networking (bonding, firewalls, switching), Troubleshooting (logs, stack traces), Programming fundamentals, AV systems knowledge, Customer communication

Preferred skills

Virtualization, Storage management, Home lab or community tech project experience

Technologies

Ubuntu, KVM, OpenStack, Docker, LXD, LXC, Kubernetes, KVM, OpenStack, Docker, LXD, LXC, Kubernetes

Responsibilities

Own customer support cases from first contact to resolution, Manage office network and AV infrastructure, Operate live broadcast equipment for events and demos, Write and maintain knowledge base articles, Coordinate external crew for large events

Seniority

Mid-Senior, hands-on IC

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work s