Outreach and Support Coordinator
Core
Coordinate stakeholder engagement and community outreach activities with government, not-for-profit, community, and First Nations organisations to improve awareness of and access to Customer Care services.
Role type
Operations Coordinator (Community Engagement & Stakeholder Relations)
Builds
Community engagement programs, stakeholder relationships, and service accessibility initiatives
Domain
Public Sector / Social Services / Community Outreach
Deliverable
dashboards & analysis
Required skills
Stakeholder engagement, relationship management, community outreach, program coordination, policy development, report writing, presentation skills, cultural awareness, travel logistics
Preferred skills
Community engagement experience, driver's license, ability to travel within Victoria
Technologies
Digital platforms, communication tools
Responsibilities
Plan and deliver stakeholder engagement and community outreach activities; Establish and maintain relationships with internal and external stakeholders; Provide operational support for service delivery initiatives; Identify and communicate emerging community needs; Contribute to policy and process improvements; Support training and educational resource development; Develop reports and presentations; Promote customer-centred service delivery practices.
Seniority
Mid-level, hands-on IC