Developer Support Engineer
Core
Partner with JFrog customers to troubleshoot complex CI/CD scenarios, debug software issues, and provide innovative solutions for their requirements.
Role type
Senior IC Developer Support Engineer
Builds
JFrog applications and 3rd party products in various development environments
Domain
DevSecOps, CI/CD, Cloud Infrastructure
Required skills
Linux systems administration, Bash scripting, Python, Java debugging, log analysis, root cause analysis, stack trace reading, SQL, LDAP, NGINX, Apache Tomcat, CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), IaC (Terraform)
Preferred skills
Advanced DevOps certification
Technologies
JFrog, Jenkins, GitHub Actions, Docker, Kubernetes, AWS, Azure, Terraform, NGINX, Apache Tomcat, SQL, LDAP
Responsibilities
Troubleshoot and investigate complex customer CI/CD scenarios, Develop scripts in Bash, Python, and Groovy for debugging and automating, Set up JFrog applications and 3rd party products, Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters, Reproduce customer scenarios and fill relevant bugs/features, Maintain and improve a knowledge base of known issues and solutions
Seniority
Mid-level, hands-on IC