Senior Director Digital Native, Customer Engineering
Core
Lead Customer Engineering for Digital Native/AI market segment, driving GTM strategy, technical win rates, and team effectiveness for high-velocity scale-ups and enterprise AI labs.
Role type
Senior Director, Customer Engineering (Digital Native/AI)
Builds
Technical solution strategies, automated account planning tools, and edge/AI solution designs for Digital Native clients.
Domain
Cloud Security, AI/ML, Serverless, SaaS, PaaS
Deliverable
production ML models
Required skills
Customer Engineering leadership, enterprise sales leadership, hands-on Customer Engineering/Technical Consulting, strategic partnering, escalation resolution, enterprise contract management
Preferred skills
Financial consulting background, ecosystem knowledge with GSIs, Zero Trust/SASE architecture familiarity, serverless developer platforms, modern AI development environments
Technologies
Cloudflare Workers, Workers AI, Vectorize, Hyperdrive, R2, edge inference pipelines, Zero Trust/SASE, serverless, AI automation
Responsibilities
Develop and execute technical solution strategies leveraging AI-assisted tools; Lead, mentor, and coach frontline CE Managers; Define career development pathways and performance frameworks; Drive talent acquisition for developer-native systems engineers; Own pre-sales technical strategy for AI labs and scale-ups; Partner with AVP of Sales to drive pipeline conversion and quota attainment; Set technical standards for edge and AI solution design; Serve as executive sponsor on Tier-1 deals; Design territory coverage and account pod structures; Oversee technical performance metrics; Collaborate globally to resolve regional issues; Influence product roadmap for serverless and AI-driven security; Cultivate partner ecosystems with GSIs and channel partners.
Seniority
Senior Director, hands-on leadership
