Senior Product Manager, Toast Delivery Services
Core
Own the roadmap for Toast Delivery Services, optimizing dispatch, tracking, and exception handling for restaurant deliveries to improve profitability and guest experience.
Role type
Senior Product Manager (Delivery Operations)
Builds
Dispatch systems, live tracking interfaces, and AI-driven exception/refund resolution tools for restaurant delivery.
Domain
Restaurant technology / Logistics / Real-time operations
Deliverable
product features
Required skills
Product roadmap ownership, technical fluency with engineers, stakeholder management, data analysis, AI tool advocacy, marketplace dynamics understanding
Preferred skills
Experience in delivery, logistics, or marketplaces
Technologies
AI tools, integrations, POS systems
Responsibilities
Own the delivery product roadmap and decide what gets built next; Improve order dispatch processes for restaurant drivers and Toast couriers; Partner with the Guest team on ordering, live tracking, and quick resolution; Take manual work out of exceptions and refunds using AI and rules; Shape next-gen delivery with AI-assisted dispatch and proactive alerts.