Associate Technical Services Engineer II
Core
Provide expert technical support and advisory for complex MongoDB ecosystem issues, including database server, drivers, Cloud Manager, and Atlas, while assisting developers in building applications on the platform.
Role type
Associate Technical Services Engineer (Customer-Facing)
Builds
Support tools for performance, benchmarking, and diagnostics; customer solutions for architecture, performance, recovery, and security.
Domain
Database (NoSQL/MongoDB), Cloud Platforms (AWS, Azure, GCP), Distributed Systems
Deliverable
client delivery
Required skills
Distributed systems architecture, Database administration (RDBMS/NoSQL), Linux systems administration, Networking protocols, Troubleshooting and diagnostics, Coding/scripting (Java, Python, etc.), Cloud services (AWS, Azure, GCP), Kubernetes, Kafka, Real-time stream processing
Preferred skills
Object-oriented programming, Connection pools, Apache Spark, LDAP/Kerberos/AD authentication, MongoDB usage, Git, Kubernetes operators
Responsibilities
Solve complex customer challenges regarding architecture and performance; Advocate for customer needs to product teams; Contribute to internal software development for support tools; Share technical knowledge via training and documentation.
Seniority
Mid-level (3-4 years experience)
