[쿠팡] 로켓그로스 카탈로그·리스팅 품질 개선 매니저 (Program Manager)
Core
Improving Listing and Catalog quality to ensure reliable product information and optimal shopping experiences for customers.
Role type
Senior Program Manager (Operations)
Builds
Automated quality management systems and processes for e-commerce listings and catalogs
Domain
E-commerce / Marketplace Operations
Required skills
Program Management, Operations Management, Data Analysis, Team Leadership, Stakeholder Management, Process Improvement, KPI Management, Root Cause Analysis, Project Management
Preferred skills
E-commerce, Open Market, Catalog Management, Quality Management, Policy Development, Cross-functional Collaboration, Large-scale Quality Programs, Platform Operations
Technologies
Excel, SQL, Tableau
Responsibilities
Identify and manage product information quality issues (titles, images, attributes, grouping); Lead a team of 6-10 operations staff; Establish SOPs and quality management frameworks; Analyze data to prioritize issues and drive improvements; Manage operational metrics (productivity, accuracy, SLA, defect rate); Design and expand new operational programs for efficiency.
Seniority
Senior, hands-on IC