Technical Program Management, Service Quality
Core
Lead Service Quality Improvement programs to define metrics, manage risks, and drive cross-functional delivery of the Waymo Driver across platforms and geographies.
Role type
Senior Technical Program Manager (Service Quality)
Builds
Waymo Driver autonomous ride-hail service and vehicle platforms
Domain
Autonomous driving technology / Mobility
Deliverable
production ML models
Required skills
Cross-functional program management, Risk management, Stakeholder alignment, Technical trade-off evaluation, Roadmap planning, Resource allocation
Preferred skills
Operational logistics experience, Reliability engineering frameworks, Large dataset analysis
Responsibilities
Lead critical Service Quality Improvement programs, Establish and define key quality metrics, Drive strategic initiatives to manage dependencies and risks, Align stakeholders and represent programs to executive leadership, Apply technical judgment to evaluate system trade-offs, Manage program roadmaps and resource allocation