Operations Controller
Core
Real-time operational authority for Waymo's autonomous ride-hail network, managing incidents, disruptions, and safety-critical events to stabilize and recover service.
Role type
Senior Operations Controller (Network Operations)
Builds
Waymo's fully autonomous ride-hail service and operations platform
Domain
Autonomous driving / Mobility
Deliverable
production ML models
Required skills
Real-time decision-making under pressure, crisis management, cross-functional coordination, systems thinking, regulatory compliance, stakeholder communication
Preferred skills
Emergency services or aviation operations experience, 15+ years in mission-critical 24/7 environments
Technologies
None stated
Responsibilities
Maintain end-to-end situational awareness across target markets, evaluate and triage network disruptions, synchronize regional strategy with network priorities, manage global-local balance for compliance, communicate during high-pressure situations, coordinate cross-functional incident responses
Seniority
Senior, hands-on IC