Customer Advocate, Philadelphia Vending Machine
Core
Customer-facing role managing the car vending machine pickup experience, handling paperwork, and assisting customers onsite.
Role type
Customer Advocate (Vending Machine Operations)
Builds
The Carvana car vending machine pickup experience for customers
Domain
Automotive retail / Vending machine operations
Deliverable
product features
Required skills
Customer service, paperwork processing, basic technical troubleshooting, safe driving, physical labor (lifting 50lbs, loading/unloading vehicles), notary license acquisition, state-specific licensing (Salesperson/Vehicle Verifier)
Preferred skills
None stated
Technologies
Customer tracking system, DMV/title/registration systems
Responsibilities
Create a memorable pickup experience for customers, complete customer paperwork and update tracking systems, address customer questions and minor technical issues, drive safely and maintain a clean driving record, perform physical tasks like detailing and loading vehicles.
Seniority
Entry-level to Individual Contributor