Associate TSE II
Core
Advise customers and solve complex MongoDB problems across the database server, drivers, cloud, and infrastructure ecosystem, including Atlas and Cloud Manager.
Role type
Associate Technical Services Engineer II (IC)
Builds
Support tools for performance, benchmarking, and diagnostics
Domain
Database administration and distributed systems
Deliverable
client delivery
Required skills
Systems administration, Troubleshooting systems, Scalable and highly available distributed systems, Network administration, Application architecture, Data architecture and design, Database architecture and administration, Performance tuning and benchmarking, Technical support experience
Preferred skills
Modern AI concepts, AI-assisted tools, Programming languages (Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, Perl)
Responsibilities
Resolve customer questions on architecture, performance, recovery, and security; Act as an expert resource on best practices for running MongoDB at scale; Interface with product management and development teams; Contribute to internal projects for support tools development
Seniority
Mid-level, hands-on IC
