Arbitration Specialist
Core
Review vehicle condition data, validate against NAAA guidelines, and submit arbitration claims to protect Carvana from unnecessary costs while ensuring fair outcomes with auctions, sellers, and reconditioning partners.
Role type
Senior IC arbitration specialist (automotive/auction)
Builds
Arbitration claims and resolutions for vehicle auctions and reconditioning partners
Domain
Automotive industry + auction/logistics domain
Deliverable
client delivery
Required skills
Analytical skills, problem-solving, attention to detail, negotiation, data analysis, case management, cross-functional collaboration, process improvement
Preferred skills
Knowledge of NAAA arbitration policies, auction processes, Microsoft Excel, Google Sheets, Jira, Tableau
Responsibilities
Submit and manage NAAA, Title, and Logistics arbitration claims; Compare and validate information against Vehicle Condition Reports and manufacturer warranties; Gather, analyze, and interpret data to determine claim eligibility; Negotiate transparent resolutions with auctions, sellers, and internal partners; Maintain detailed and accurate case records; Track and report arbitration performance metrics
Seniority
Mid-level, hands-on IC