Full Time Customer Advocate, VM, Market Operations
Core
Customer Advocates manage the end-to-end vehicle pickup experience at Carvana's Vending Machine locations, ensuring a seamless and happy customer journey from arrival to departure.
Role type
Senior IC customer advocate (automotive retail operations)
Builds
The Carvana Vending Machine pickup experience for used car buyers
Domain
Automotive retail / Customer service operations
Deliverable
product features
Required skills
Customer service, vehicle handling, paperwork processing, basic technical troubleshooting, safe driving, physical labor (lifting 50lbs, loading/unloading), notary certification, DMV/title system navigation
Preferred skills
None stated
Technologies
Carvana customer tracking system, DMV/title registration systems
Responsibilities
Create a memorable pickup experience for customers at the Vending Machine, complete customer paperwork and update tracking systems, address customer questions and minor technical issues, drive safely and maintain a clean driving record, perform physical tasks like detailing and loading vehicles
Seniority
Entry-level to Mid-level, hands-on IC