Senior Tech Services Engineer
Core
Senior Technical Services Engineer providing expert application support and troubleshooting for enterprise healthcare SaaS solutions (HealthEdge/HealthRules Payer) to internal and external clients.
Role type
Senior IC Technical Services Engineer
Builds
Healthcare claims administration processing systems on public and private clouds
Domain
Healthcare / Health Insurance / Enterprise SaaS
Required skills
Java (11+), J2EE, WebLogic/WebSphere, Linux/Windows, Oracle SQL, Splunk, ELK Stack, AppDynamics, SOAP/REST, Bash scripting, Root Cause Analysis, Microservices troubleshooting
Preferred skills
Apache Tomcat, PostgreSQL, React JS, Spring Boot
Technologies
Java, WebLogic, WebSphere, Oracle, Splunk, ELK Stack, AppDynamics, Tomcat, PostgreSQL, React JS, Spring Boot, Linux, Windows, Bash
Responsibilities
Troubleshoot complex technical issues and perform root cause analysis across distributed systems; Manage multiple support cases and maintain documentation in Salesforce; Collaborate with product development and IT to drive continuous improvement; Mentor junior engineers and contribute to knowledge base articles; Participate in 24x7 rotational on-call support schedule.
Seniority
Senior, hands-on IC
