Product Director, AI Service Operations
Core
Lead product strategy and roadmap for Navan's AI service agent (Ava), consultant tools, and automation to deliver personalized concierge service at scale.
Role type
Senior Product Director (AI Service Operations)
Builds
AI booking tools, customer-facing AI agent (Ava), consultant enablement tools, and operations automation
Domain
Travel & Expense, Enterprise SaaS, AI/ML
Deliverable
product features
Required skills
Product strategy, team leadership (2+ PMs), AI product design, operational problem-solving, P&L ownership, cross-functional partnership, data-driven decision making
Preferred skills
AI/ML background, customer service, travel, expense, marketplaces, enterprise software
Technologies
N/A
Responsibilities
Set vision and roadmap for Ava and operations automation; manage a team of Product Managers; design AI tools to optimize efficiency; measure customer satisfaction, resolution, and cost metrics; partner with engineering and data to embed AI in the customer journey.
Seniority
Senior, hands-on IC with team leadership
