Billing Operations Lead
Core
Oversees and optimizes the end-to-end billing lifecycle across all Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close.
Role type
Senior IC billing operations lead
Builds
Billing dashboards, reporting, KPIs, and system enhancements/integrations for the Instacart Marketplace
Domain
E-commerce marketplace / Grocery delivery
Required skills
Billing operations, Order-to-Cash, Accounts Receivable, Salesforce CPQ, billing platforms (Zuora, Chargebee, Stripe Billing), ERPs (NetSuite, SAP, Oracle), Excel, SQL, billing controls, SOX, revenue recognition (ASC 606)
Preferred skills
Data modeling (Alteryx), AI solutions for process improvement
Responsibilities
Own and operate billing portfolios across strategic retail partners; develop and maintain billing policies, SOPs, and quality standards; build dashboards, reporting, and KPIs to track billing health; scope and deliver billing system enhancements, integrations, and automation; enforce internal controls, audit requirements, and contractual billing terms; mentor junior team members
Seniority
Senior, hands-on IC
