Technical Support Engineer, Zero Trust
Core
Provide advanced technical support and act as a trusted advisor for enterprise customers deploying Cloudflare's Zero Trust platform.
Role type
Senior Technical Support Engineer (Zero Trust)
Builds
Customer confidence in deploying and operating Zero Trust solutions (Access, Gateway, Teams)
Domain
Cybersecurity / Identity and Access Management (IAM)
Deliverable
client delivery
Required skills
complex troubleshooting, identity and access management (IAM), authentication protocols (SAML, OIDC, LDAP), multi-factor authentication (MFA), networking fundamentals, cloud platforms (AWS, Azure, GCP), database servers (PostgreSQL, MySQL, MS SQL)
Preferred skills
Cloudflare Certified Zero Trust Specialist, CISSP, CCSP
Responsibilities
Troubleshoot complex issues related to identity, device security, and secure application access; Diagnose and remediate configuration challenges with authentication protocols and network security settings; Create and maintain technical documentation; Partner with Product, Engineering, and Security teams; Assist customers in responding to security incidents
Seniority
Senior, hands-on IC