Customer Advocate I, VM, Market Operations
Core
Frontline associate managing the end-to-end customer pickup experience at Carvana's automated car vending machines, including vehicle inspection, paperwork, and loading.
Role type
Customer Advocate (Vending Machine Operations)
Builds
The Carvana car vending machine pickup experience
Domain
Used automotive retail / Logistics
Deliverable
product features
Required skills
Customer service, vehicle inspection, administrative paperwork, safe driving, physical labor (lifting 50lbs, loading vehicles), notary license acquisition, state-specific licensing (Salesperson/Vehicle Verifier)
Preferred skills
None stated
Technologies
Customer tracking system, DMV/title and registration systems
Responsibilities
Create a memorable pickup experience for customers, complete customer paperwork and update tracking systems, address customer questions and minor technical issues, drive safely and maintain a clean driving record, perform physical tasks like detailing and loading vehicles onto the vending machine
Seniority
Entry-level IC