Specialist, Market Operations
Core
Provide frontline operational support for electronic trading, clearing systems, and exchange applications across Coinbase Derivatives Exchange (CDE) and Deribit.
Role type
Specialist, Market Operations (Frontline Support)
Builds
24/7 trading, clearing, and connectivity systems for clients and internal stakeholders
Domain
Cryptocurrency exchanges / Financial markets operations
Required skills
Error trade analysis, multi-channel support (voice/email/chat), deployment testing, cross-functional coordination, process improvement documentation
Preferred skills
Listed futures/options knowledge, prediction markets, event contracts, FIX protocol, network protocols, SQL, Salesforce, JIRA, generative AI usage
Responsibilities
Troubleshoot real-time issues, resolve customer inquiries on exchange functionality, support internal/external investigations, coordinate product launches and updates, onboard clients and vendors, recommend operational process improvements
Seniority
Individual Contributor, Specialist level