Onboarding Operations Tech Lead
Core
Lead operational execution, architect risk and workflow strategies, and build foundational systems for global onboarding to ensure efficient user and client platform transitions.
Role type
Senior IC Onboarding Operations Tech Lead
Builds
End-to-end Onboarding Ops roadmap, SOPs, SLAs, automated verification checks, and self-serve onboarding tooling
Domain
SaaS / FinTech / Highly regulated digital ecosystems
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Operational framework design, cross-functional project management, data fluency (SQL), process automation, high-stakes decision making, technical translation
Preferred skills
Python, workflow automation platforms, user identity verification (KYC), regulatory compliance workflows, Lean/Six Sigma/Agile, training program scaling
Technologies
SQL, Looker, Tableau, Snowflake
Responsibilities
Architect foundational frameworks and operational governance; Translate operational telemetry into automated workflow interventions; Bridge operations and product teams to build structural platform controls; Serve as technical translator between engineering and frontline operations; Optimize operational workflows and manage performance metrics; Manage high-stakes escalations with Legal and Trust & Safety; Document and institutionalize knowledge via runbooks and playbooks; Mentor early-in-career team members
Seniority
Senior, hands-on IC
