Sr. Solutions Architect, Edwin AI
Core
Sr. Solutions Architect for Edwin AI, acting as a global delivery expert to define best practices, mentor regional teams, and oversee complex engagements for LogicMonitor's AI-first hybrid observability platform.
Role type
Senior Solutions Architect (AI/ML & Observability)
Builds
Edwin AI deployments, custom monitoring solutions, and integration frameworks for IT infrastructure.
Domain
IT Operations, Cloud Infrastructure, Artificial Intelligence, Deep Learning, Large Language Models.
Deliverable
production ML models | product features | client delivery
Required skills
Artificial intelligence and deep learning architectures, large language models, autonomous agent frameworks, Python, cloud infrastructure (AWS/Azure/GCP), IT monitoring tools, customer-facing consulting, technical scoping and feasibility assessment, SOW development, post-sales discovery and design.
Preferred skills
Cognitive architectures, multi-agent systems, large-scale enterprise software implementations, ServiceNow integration, ITSM platform integration, facilitation and mentoring.
Technologies
Python, PowerShell, Java, Groovy, HTTP, JSON, REST APIs, OIDs, MIB files, AWS, Azure, GCP, LogicMonitor, SolarWinds, Nagios, ScienceLogic, Zenoss, ServiceNow.
Responsibilities
Interact with customers to scope implementations and assess feasibility for Edwin AI use cases; define and share best practices for Edwin AI deployments; mentor regional teams and partners; build and oversee accurate estimates for service proposals; perform post-sales discovery, requirements gathering, and design documentation; guide post-sales services delivery and align project teams with SOW deliverables; assist with deployment of complex solutions; review product updates and provide customer feedback to drive the product roadmap.
Seniority
Senior, hands-on IC with mentorship responsibilities
