Operations Manager (SFO)
Core
Lead daily operations of a team of hourly Ambassadors at an airport station, focusing on security, customer service, and sales.
Role type
Operations Manager (hands-on IC)
Builds
Secure identity platform experiences for travelers
Domain
Travel / Security / Hospitality
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Leadership, coaching, employee relations, metrics analysis, stakeholder management, compliance adherence, physical stamina
Preferred skills
Experience in retail, restaurants, hospitality, or rental cars
Technologies
None explicitly stated
Responsibilities
Support General Manager in station operations, ensure policy compliance, recruit and develop Ambassadors, coach team on sales and service goals, handle employee relations and investigations, analyze metrics to improve performance, spend 80% of time on the floor
Seniority
Mid-level, hands-on IC
