Support Services Manager
Core
Lead high-performing teams to drive operational excellence in hospital support services, ensuring adherence to healthcare cleaning standards, infection prevention protocols, and workplace safety requirements.
Role type
Senior IC Support Services Manager
Builds
Hospital support service operations, workforce planning, and compliance monitoring
Domain
Healthcare / Hospital Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
workforce planning, rostering, staffing allocation, leave management, budget management, labour cost control, stock control, incident investigation, corrective action implementation, stakeholder management, recruitment, onboarding, training, team development, compliance monitoring, audit management, infection prevention protocol adherence, workplace safety management
Preferred skills
healthcare environment experience, healthcare cleaning standards knowledge, infection prevention practices knowledge, Deputy system experience, payroll platform experience, audit tool experience, reporting software experience, recruitment and interviewing experience
Responsibilities
Leading and managing day-to-day support service operations across the hospital, Managing workforce planning, rostering, staffing allocation and leave management, Driving service excellence through audits, inspections and compliance monitoring, Ensuring adherence to healthcare cleaning standards, infection prevention protocols and workplace safety requirements, Managing budgets, labour costs, stock control and operational performance, Leading recruitment, onboarding, training and ongoing development of team members, Investigating incidents, hazards and customer feedback, implementing effective corrective actions, Building strong partnerships with hospital stakeholders and clinical teams, Creating a positive team culture focused on safety, respect and engagement, Identifying opportunities for service improvement and business growth
Seniority
Senior, hands-on IC
