National Technical Support Specialist - Power Generation
Core
Provide hands-on technical support, diagnostics, commissioning guidance, and field troubleshooting for a fleet of rental diesel, natural gas, and hybrid power generation systems (20kW to multi-megawatt) across commercial, industrial, utility, and data center markets.
Role type
Senior IC technical support specialist (power generation)
Builds
Rental generator fleet and complex power solutions for contractors and communities
Domain
Power generation / Electrical engineering / Construction equipment
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Generator systems expertise (diesel/gas engines, alternators, controllers, transfer switches), AC power systems knowledge (3-phase distribution, grounding/bonding, voltage configurations), commissioning and field diagnostics, electrical schematic and control logic diagram reading, OEM/vendor collaboration
Preferred skills
Technical sales support or project engineering experience, knowledge of IEEE 115/NFPA 110 testing standards, experience with load bank application
Technologies
Diesel engines, Natural gas engines, Hybrid power systems, 3-phase distribution, Transfer switches, Load banks
Responsibilities
Support field service technicians with diagnostics, repairs, and commissioning; Provide pre- and post-sale support to sales teams; Participate in site walks and pre-job assessments; Help lead complex deployments; Train operations and service personnel; Collaborate with OEMs for escalated support
Seniority
Senior, hands-on IC with travel