Technical Account Manager
Core
Serve as a trusted technical advisor to mid-market and enterprise customer portfolios, optimizing identity configurations and guiding architectural best practices across hybrid SaaS and on-premise environments.
Role type
Senior Technical Account Manager (IAM)
Builds
Customer success, security posture, and product adoption for enterprise identity solutions
Domain
Cybersecurity / Identity and Access Management (IAM)
Deliverable
client delivery
Required skills
Technical Account Management, IAM architecture, solution design, stakeholder management, product usage analytics, churn prevention, technical consulting, enterprise account management, security health auditing, cross-functional partnership
Preferred skills
IAM solution provider experience, software development lifecycle knowledge, identity security trends expertise
Technologies
Workforce Identity Cloud (WIC), Customer Identity Solutions (CIS), hybrid SaaS, on-premise environments
Responsibilities
Partner with Customer Success Managers to translate complex requirements into business value; Audit customer configurations to strengthen security posture and drive feature adoption; Address reactive technical inquiries and resolve complex architectural blockers; Build trusted relationships with C-level executives and IT directors; Identify implementation bottlenecks and partner with Product/Engineering to streamline workflows; Create technical best-practice guides and enablement content for internal and external teams.
Seniority
Senior, hands-on IC
