Staff Advanced Analytics, Community Blueprint & Quality
Core
Senior analytics leader driving high-impact analysis, experimentation, and reporting to diagnose and improve guest and host experiences at scale.
Role type
Staff Advanced Analytics (Community Blueprint & Quality)
Builds
Causal inference frameworks, LLM-assisted analytics workflows, metrics systems, and analytical artifacts for self-service.
Domain
Marketplace, Customer Experience, Quality & Trust
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Advanced analytics, SQL, Python or R, A/B testing design, causal inference (diff-in-diff, synthetic controls, propensity matching), LLM/AI-assisted analytics, metrics definition and validation, strategic problem framing, independent execution.
Preferred skills
Marketplace analytics, product analytics, customer experience, trust & safety contexts.
Technologies
SQL, Python, R, LLMs (Claude, ChatGPT), A/B testing platforms, causal inference libraries.
Responsibilities
Conduct strategic deep dives into customer experience drivers to identify root causes and recommend interventions. Design, execute, and analyze experiments (A/B tests and quasi-experiments). Build and apply causal inference frameworks to estimate impact of product and policy changes. Leverage LLMs to extract structured insights from unstructured data. Develop and validate metrics monitoring customer experience health. Build and maintain analytical artifacts (queries, dashboards) for stakeholder self-service. Partner with cross-functional teams to align on methodology. Translate complex analyses into clear recommendations for senior leadership.
Seniority
Staff, hands-on IC with strategic impact