Systems Engineer II - R&D Business Systems
Core
Administer Jira Cloud and other internal business systems (Notion, Zendesk, Slack) to support R&D teams, build automations, and improve workflows.
Role type
Systems Engineer II (Business Systems)
Builds
Internal data infrastructure layer for R&D teams
Domain
SaaS / Data Infrastructure
Required skills
Jira Cloud administration, Groovy/Python scripting, REST APIs, workflow automation, system troubleshooting, configuration management
Preferred skills
ScriptRunner, Rich Filters, Git, SSO/SCIM, SQL, Terraform
Technologies
Jira Cloud, Notion, Zendesk, Slack, GitHub, incident.io, ChatGPT, Claude
Responsibilities
Configure and maintain Jira workflows, fields, screens, permission schemes, forms, dashboards, and automation rules; Build, test, and maintain automations and scripts that improve R&D workflows; Help implement and troubleshoot integrations between Jira and other internal platforms using native capabilities, REST APIs, and webhooks; Provide day-to-day user support, investigate configuration and integration issues, and escalate complex problems; Administer and maintain internal platforms such as Notion, incident.io, Zendesk, and other business systems; Support system migrations, data cleanup, and tool rollouts; Maintain documentation for configurations, automations, integrations, and support procedures.
Seniority
Mid-level, hands-on IC
