Customer Success Manager
Core
Manage day-to-day operations, project planning, and client relationships for a portfolio of consulting and delivery engagements to ensure projects are on schedule, within scope and budget, and aligned with client expectations.
Role type
Senior IC Customer Success Manager (Consulting & Delivery)
Builds
Client engagements and project delivery outcomes
Domain
Marketing technology (MarTech), data, and analytics consulting
Deliverable
client delivery
Required skills
Project management, client relationship management, stakeholder communication, risk management, scope and budget control, cross-functional coordination, agenda and meeting facilitation, project planning and administration
Preferred skills
Experience in consulting/agency/professional services, managing retainer/subscription engagements, understanding of data/analytics/MarTech domains, ability to translate technical inputs into project plans
Technologies
Project management systems, MarTech platforms
Responsibilities
Own project planning and administration from kickoff through completion; drive ongoing account team activities and resolve blockers; manage communication cadence and serve as primary point of contact; manage project scope, budget, effort, and risks; coordinate incoming client requests and assess impact on timelines and resources; ensure consistent professional client experience and project management practices.
Seniority
Senior, hands-on IC