Customer Excellence Specialist - UAE
Core
Manage the complete order-to-delivery process for ICEYE's Synthetic Aperture Radar (SAR) satellite imagery, ensuring timely and accurate delivery to commercial and government partners across the UAE.
Role type
Customer Excellence Specialist (Order Management & Operations)
Builds
High-quality SAR satellite imagery and data delivery services
Domain
Earth Observation / Synthetic Aperture Radar (SAR) / Satellite Operations
Deliverable
production ML models
Required skills
Order management, feasibility studies, satellite resource planning, SAR image quality control, customer inquiry resolution, cross-functional collaboration, process improvement, KPI reporting, service training coordination
Preferred skills
Experience in geography, remote sensing, or aerospace domains
Technologies
Synthetic Aperture Radar (SAR) satellite systems
Responsibilities
Oversee the entire order process from submission to delivery; prepare feasibility studies for satellite imagery; plan satellite resources for capturing SAR images; perform SAR image quality control; resolve customer inquiries and complaints; serve as the point of contact for governmental and commercial contracts; conduct service training for internal and external customers; report on key performance metrics and anomalies.
Seniority
Mid-level, hands-on IC
