Patient Communication Specialist
Core
Support patients and cardiology clinic teams by maintaining connectivity with home monitoring equipment and ensuring timely, accurate communication.
Role type
Patient Communication Specialist (Customer Service)
Builds
Patient support services for a technology-enabled cardiac monitoring environment
Domain
Healthcare / Cardiology / Remote Patient Monitoring
Deliverable
client delivery
Required skills
Patient-centered customer service, documentation, data entry, technical troubleshooting, appointment scheduling, internal database monitoring, cross-department collaboration
Preferred skills
Cardiology knowledge, cardiac device/electrophysiology experience, remote-monitoring experience, EHR/remote monitoring platform experience, independent remote work experience
Technologies
Electronic health records, remote monitoring platforms, data-entry systems, appointment scheduling tools, voice-over-internet technology
Responsibilities
Provide patient-centered customer service with empathy and professionalism; Initiate, receive, and document patient communications; Facilitate patient connectivity with home and remote monitoring equipment; Monitor internal databases for lost connectivity and follow up; Schedule appointments and issue reminders; Perform accurate data entry across multiple systems; Collaborate with internal departments to resolve issues; Manage multiple priorities while maintaining accuracy and service quality
Seniority
Individual Contributor