Medical Assistant Team Lead (Certification Required)
Core
Onsite lead for a primary care practice, supporting the team in delivering high-quality patient experiences and ensuring operational excellence.
Role type
Senior Medical Assistant Team Lead (Practice Coordinator)
Builds
Seamless in-office and virtual primary care services for patients, employers, and health networks.
Domain
Healthcare / Primary Care
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Medical Assistant certification, supervisory experience, patient communication, inventory management, scheduling, billing and insurance knowledge, clinical procedures (venipuncture, EKGs, vitals, vaccines)
Preferred skills
Change management, process improvement, healthcare billing expertise
Technologies
C-I-CARE framework, EHR systems (implied via billing/insurance)
Responsibilities
Lead practice operations including staffing, scheduling, and inventory management; coach and mentor team members; manage patient intake, same-day scheduling, and service recovery; perform clinical duties like venipuncture and EKGs; monitor performance metrics and Net Promoter Score (NPS); support financial health through budget review and revenue cycle management.
Seniority
Senior, hands-on IC with leadership responsibilities