Director, Customer Compensation & Policy
Core
Architecting global strategy and governance for customer compensation, fraud prevention, and recovery economics to restore trust and manage cost discipline.
Role type
Senior IC strategy & operations leader (customer economics)
Builds
Global compensation engine, fraud detection frameworks, and behavioral experimentation roadmaps
Domain
Subscription commerce, customer experience, and operational data
Required skills
Global strategy, financial modeling, SQL, experimentation design, fraud policy, stakeholder influence, cost governance
Preferred skills
Subscription commerce background, behavioral economics, AI-assisted decisioning
Technologies
SQL, AI-assisted decisioning tools
Responsibilities
Own end-to-end compensation strategy and engine architecture; define fraud and abuse prevention frameworks; lead global compensation experimentation and measurement; manage compensation P&L and cost governance; drive cross-functional adoption of policy changes
Seniority
Senior, hands-on IC with executive presence
