Senior Compliance Quality Assurance Specialist
Core
Perform ongoing quality reviews of merchant onboarding activities, identify operational deficiencies, and support continuous improvement initiatives to ensure customer due diligence procedures are executed to expected quality standards.
Role type
Senior IC compliance quality assurance specialist (financial services)
Builds
Operational quality assurance processes for merchant onboarding across multiple markets
Domain
Fintech / Payments / Financial Services Compliance
Deliverable
dashboards & analysis
Required skills
Analytical skills, attention to detail, process improvement, root cause analysis, quality calibration, documentation management, reporting, standard operating procedure development
Preferred skills
Experience with quality metrics, training delivery, cross-functional collaboration
Technologies
Quality dashboards, operational metrics tools
Responsibilities
Conduct monthly quality assurance reviews of merchant onboarding cases; Identify operational deficiencies, documentation errors, and recurring quality trends; Provide structured feedback to operational teams; Support delivery of quality calibration sessions and training; Maintain accurate records of quality reviews and metrics; Prepare regular quality assurance reporting; Support root cause analysis of operational quality issues; Contribute to development of standard operating procedures and quality checklists
Seniority
Mid-level, hands-on IC