Compliance Quality Assurance Specialist
Core
Perform ongoing quality reviews of merchant onboarding activities to ensure adherence to customer due diligence procedures, internal policies, and operational standards.
Role type
Operational Quality Assurance Specialist (Compliance)
Builds
Merchant onboarding processes and quality control frameworks for a global fintech payment platform
Domain
Fintech / Payments / Financial Services
Deliverable
dashboards & analysis
Required skills
Analytical skills, attention to detail, process improvement, root cause analysis, quality calibration, documentation management, reporting
Preferred skills
Experience with quality metrics, training delivery, SOP development
Technologies
Quality dashboards, operational metrics tools
Responsibilities
Conduct monthly quality assurance reviews of merchant onboarding cases; Identify operational deficiencies, documentation errors, and recurring quality trends; Provide structured feedback to operational teams to improve onboarding quality; Support delivery of quality calibration sessions and training activities; Maintain accurate records of quality reviews, findings, and corrective actions; Prepare regular quality assurance reporting on trends and risk areas; Support root cause analysis of operational quality issues; Contribute to the development of standard operating procedures and quality checklists
Seniority
Mid-level, hands-on IC