Arbitration Administrator
Core
Resolve vehicle representation differences between buyers and sellers in auto auctions, including mechanical, cosmetic, or disclosure issues.
Role type
Senior IC arbitration administrator (automotive auction)
Builds
Dispute resolution outcomes for vehicle sales
Domain
Automotive retail / Auction services
Deliverable
client delivery
Required skills
Vehicle mechanics knowledge, Conflict resolution, Analytical thinking, Computer proficiency, Physical inspection capability
Preferred skills
Bilingual Spanish/English, Valid driver's license, Experience with mobile inspection tools
Technologies
Internal inventory databases, Mobile inspection tools
Responsibilities
Oversee vehicle inspection quality and throughput, Manage WIP pipeline for inspection and arbitration, Conduct hands-on vehicle inspections when needed, Coordinate third-party inspections, Maintain accurate records of arbitration outcomes, Enforce auction arbitration policies and NAAA guidelines
Seniority
Entry-level to Mid-level, hands-on IC