Product Manager, Community Support
Core
Define product vision and strategy for Airbnb's differentiated community support service, translating user feedback into features and public messaging.
Role type
Senior Product Manager (Consumer Platform)
Builds
Public-facing messaging, narrative, and product features for community support
Domain
Travel / Hospitality / Consumer Technology
Deliverable
product features
Required skills
Product strategy and roadmap development, User feedback synthesis, Public messaging and narrative creation, Cross-functional leadership, Data-driven business analysis, Consumer product scaling, Financial component integration
Preferred skills
Experience with global consumer ecosystems, Entrepreneurial execution, Fast-paced environment adaptation
Technologies
N/A
Responsibilities
Develop and maintain product vision, strategy, and roadmap; Synthesize feedback into product features; Create public-facing messaging and narrative; Align product teams and cross-functional partners; Prioritize decisions for user interests; Execute product delivery
Seniority
Senior, hands-on IC
